If you discover a Win 10060 error while entering your license key, this article will help you.
The 10060 error is basically saying: the app tried to contact the license server, but the connection timed out it is not possible to activate the license.
Common causes
- unstable internet connection (Wi-Fi dropouts, packet loss).
- Firewall / AV / endpoint protection blocking the app (Windows Defender Firewall, corporate security tools).
- Proxy / Corporate proxy required (network only allows web via proxy; the app isn’t using it).
- VPN / DNS filtering / adblock DNS interfering with the licensing domain.
Quick ways to confirm what it is
- Try activating on a different network (mobile hotspot). If it works → your original network/security/proxy is the issue.
- Open the license URL in a browser https://online.redcatch.at If the browser can’t reach it either, it’s network/DNS/firewall or server outage.
- From the same PC/network, test reachability to the license host
- Temporarily disable VPN, and ensure the app is allowed through Windows Defender Firewall (or whitelist the license domain in your security software).
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